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[email protected] 033 2659 5231 Dakshin Subhash Pally 2nd Floor, TN Mukerjee Rd, Himnagar, Dankuni, West Bengal 712311

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Privacy Policy

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1. Introduction Welcome to Sohan Gold and Diamonds LLP. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

2. Information We Collect We may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, billing and shipping address.
  • Payment Information: Credit/debit card details, UPI, and other payment methods.
  • Transaction Details: Purchases, exchanges, invoices, and order history.
  • Communication Records: Emails, WhatsApp messages, and customer support inquiries.
  • Device and Usage Information: IP address, browser type, operating system, and website interaction data.

3. How We Use Your Information We use the collected information to:

  • Process orders, exchanges, and transactions.
  • Provide customer support and respond to inquiries.
  • Improve our website, services, and user experience.
  • Send order confirmations, invoices, and updates.
  • Prevent fraudulent transactions and maintain security.
  • Comply with legal and regulatory obligations.

4. Sharing Your Information We do not sell or rent your personal information. However, we may share your data with:

  • Service Providers: Shipping companies, payment processors, and IT support services that assist in business operations.
  • Legal Authorities: If required by law, regulation, or legal process.
  • Business Transfers: In case of a merger, acquisition, or business restructuring.

5. Data Security We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet can be guaranteed to be 100% secure.

6. Your Rights and Choices You have the right to:

  • Access, update, or delete your personal information.
  • Opt-out of marketing communications.
  • Request details on how your data is being used.

To exercise these rights, contact us at [email protected] or WhatsApp at +91 9874348494.

7. Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings.

8. Third-Party Links Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us For questions or concerns regarding this Privacy Policy, please contact us at:

By using our services, you agree to the terms outlined in this Privacy Policy.